The eNova Partnership

About eNova

We help our clients evolve into integrated multichannel operators.

We have implemented the most successful multichannel rollouts of the past 15 years.

We plan, execute and trade.

Learn more about eNova and what we do.

Multichannel

Virtually all growth in consumer sales will come from multichannel.

Multichannel need not be complicated or expensive.

The returns on investment speak for themselves…

Learn more about multichannel.

Jargon Buster

We don’t hide behind technical jargon or the latest must-haves.

We talk in a language you can understand: board level, customer focused, and operational.

And here’s our jargon buster as proof.

Halfords Andy Morrey has been instrumental in the delivery and ongoing success of reserve and collect and continue to be a trusted partner and central to our on-going development.

—Steve Lowe

Multi Channel Director,

Halfords

Success: Our work has won 5 Retail Week Awards.

The eNova Partnership: A pan–European multi channel advisory group

Multichannel shoppers spend 3 to 8 times more with a given brand than single channel shoppers.

Multichannel retail will represent up to 50% of UK retail sales by 2013.

Retailers lose up to 60% of customers to competitors when they can't find a product in store.

81% of customers would order an out of stock item online while still in store, if given the option.

50% of customers switch retailers when they switch shopping channels.

Online retail will take half the growth in total retail sales between now and 2011 and all the growth between now and 2020.

Multichannel is growing at twice the rate of pure online retail and over ten times the rate of overall retail.

About eNova

Multichannel

Jargon Buster