What We Do – a pan european multichannel practice

We help our clients at every step of the multichannel journey, from strategy to execution to ongoing trading.

Whether you wish to start an online presence from scratch, optimise an existing online proposition, work on the integration of your channels through click & collect or other multichannel services, or wish to to lead with innovation through new interfaces and services. Our team have implemented the most successful multichannel rollouts in the UK over the past 15 years. Some even say we invented multichannel.

Plan

  • Multichannel strategy
  • Business planning
  • Financial Modelling
  • Process mapping
  • Customer mapping
  • Supplier RFPs
  • Innovation

Execute

  • Project management
    • Website design
    • Build
  • Operational processes
  • User Acceptance Testing
  • Organisational Change
  • KPI framework

Trade

  • Sales optimisation
  • Process optimisation
  • Analytics
  • KPIs
  • Team recruiting
  • Knowledge transition

Signet GroupI always call on the services of eNova in any organisation I've worked in. They are in my experience the clear leaders in multi-channel and combine this with a great understanding of the challenges facing all retail sectors.

—Peter Marsh

COO,

Signet Group

Success: We invented and deployed the first and most successful order on-line, collect in store service.